Terms of Service

1. Acceptable Use

By accessing Semurg you agree to use the platform lawfully, ethically, and in compliance with all applicable local, national, and international laws. You shall not:

• Use the platform to process, store, or transmit data that you do not have lawful authority to handle.
• Attempt to reverse-engineer, decompile, or extract source code from any Semurg component.
• Interfere with, disrupt, or place unreasonable load on the platform infrastructure or APIs.
• Use the platform to generate content that is illegal, harmful, deceptive, or violates the rights of others.
• Share access credentials, API keys, or session tokens with unauthorised third parties.

2. Atom Billing

Semurg usage is metered in atoms — an internal unit of computational work. Atoms are consumed by LLM inference calls, PII shield operations, document ingestion, RAG queries, and agent executions. Pricing tiers and per-atom rates are displayed at checkout and on the billing page.

• Atom balances are non-refundable and non-transferable once consumed.
• Unused prepaid atoms expire 12 months from the date of purchase unless otherwise stated.
• Subscription plans renew automatically at the current rate unless cancelled before the renewal date.
• Rate changes are communicated at least 30 days in advance via the registered email address.

3. API Keys and Credentials

You are solely responsible for safeguarding your identity credentials and any third-party API keys you provide to Semurg. Keys are stored encrypted in the user vault and used only for the model calls you explicitly request. Semurg is not liable for charges incurred on third-party provider accounts due to compromised keys.

4. Intellectual Property

You retain ownership of all data you upload. Outputs generated by LLM providers through Semurg are subject to the respective provider's terms of use. Semurg does not claim ownership of your inputs or outputs.

5. Limitation of Liability

Semurg is provided "as is" without warranty of any kind, express or implied. To the maximum extent permitted by applicable law:

• Semurg shall not be liable for indirect, incidental, special, consequential, or punitive damages.
• Total aggregate liability shall not exceed the amount paid by you in the 12 months preceding the claim.
• Semurg is not liable for the accuracy, completeness, or suitability of LLM-generated outputs.
• Service interruptions for maintenance, security patches, or force majeure events are excluded from SLA claims.

6. Suspension and Termination

Semurg may suspend or terminate access for abuse, fraud, security threats, or violation of these terms. Upon termination, your data will be retained for 90 days (per our data retention policy) to allow export, after which it will be permanently deleted.

7. Governing Law

These terms are governed by the laws of the jurisdiction in which the Semurg operating entity is incorporated. Disputes shall be resolved through binding arbitration under the rules of that jurisdiction.